| Frequently Asked Questions |
1. When and how do I get my cards/ certificates?
The system has been setup for you to recieve your cards and/ or certificates on a 30 day revolving basis.
You will be setup on a specific day of the month. You will recieve your cards/ certificates within 4 business days
via Canada Post. If you do not recieve them within 4 days, call the toll free number immediately (1-866-669-CCSO)
to have the cards/ certificates reissued. |
2. Where can I shop with my cards/ certificates?
Zehrs, Loblaws, No Frills, Valu Mart, Fortinos, Your Independant Grocer, Extra Foods, The Real Canadian Superstore,
The Real Canadian Wholesale Club, Maxi, Maxi Co., Atlantic Saveasy, Atlantic Superstore, Atlantic SuperValu, A&P,
Dominion, Ultra Food & Drug, Food Basics, The Barn, Sobey's, Price Chopper, IGA, Knechtel's, Foodland, Tradition Foods,
Marche, Boni Choix, Food Town, Omni Foods, Longo's Central Fresh Mart, Save On. |
3. How long do I have to use the card?
There is a 2 year expiry date on the activated cards and certificates. |
4. How does the pre-authorized payment from my bank account work?
You can choose to have the full amount of your monthly order withdrawn from your bank account at the beginning of the
month, half the amount each on the 1st and 15th or a quarter of the amount each week on the 1st, 9th, 17th and 25th
of each month (minimum order for this option is $400). |
5. How does the card and the gift certificate work?
For the card you simply go into the grocery store offering the card, pick up
the groceries you need and present your card to the cashier. The amount is calculated and the card retains the balance
of what is not used. The next time you buy groceries you can use the same card again until there is a zero balance at
which time the cashier will keep the used card. E.G. If you have a $100.00 card and use $75.00 of your card, the balance
would be $25.00 which you can use next time.
The Gift certificates are used differently.
You present the gift certificate to the cashier as payment (available in $10, $25 and $50 denominations). There is only up to a $5
cash back available on the gift certificates. |
6. What is the minimum purchase for cards/ certificates?
To make it beneficial and cost effective, the minimum purchase is $150.00 in cards/ certificates per month. |
7. Can my relatives and/ or friends buy the cards and use them in Ottawa or Timmins, Calgary, Vancouver
or any other place in Canada?
Yes! The stores listed above are located across Canada. Their cards/ certificates would be mailed to them the
same way yours are mailed to you. |
8. Do I need to send along a voided cheque with the registration form?
If you cannot read the bank numbers on the bottom of your cheque properly then it is best to send in a voided
cheque so that we can clearly identify the required banking information. |
9. How does the card system work?
If you prefer to use a credit card, your card is debited on the first of the month. The cards are then distributed.
You must also bear in mind that the percentage going to your organization is then cut by 2% because of the fees
the credit card company has for processing. The minimum credit card order is $400 monthly. |
10. What is the denomination of the cards and certificates?
The cards come in $25, $50, $100 and $250 denominations. Gift certificates come in $10, $25 and $50 denominations. |
11. Is there anything that cannot be purchased with the card?
Tobacco, alcohol and lottery tickets cannot be purchased with the cards. |
12. How much does the organization get?
The organization gets 5% of the total number of cards/ certificates ordered by the participants. This 5% discount
is given to your charity by the participating grocery store chains. The mailing and distribution expense for getting
the cards/ certificates to you is covered by this 5% discount given to your charity from the participating grocery
store chains. |
13. What can your organization expect from Community Charity Services?
Each organization will recieve a monthly cheque, month end report of funds generated and expenses, a promotion
plan throughout the year and communications to participants by e-mail or in the card/ certificate mailing. You will
be kept updated on a regular basis telling you how your charity's fundraising project is progressing. You will be
informed regularly how much has been raised through the "Eat To Give Program". |
14. Can I change my Dollar value of my monthly card/ certificate order or opt out of the program at anytime?
Yes! Just give us 30 days notice in writing either by e-mail or letter stating your request change. |
15. Can we bring participants on-board at anytime even after the deadline has passed?
Absolutely. The deadline is only for the implementation of the start of the program. This is an ongoing process
and as we progress through the year it is great to have participants come on the program at anytime particularly
during promotions. So ask your friends, family and co-workers to sign up and "Eat To Give". |
16. What if my cards/ certificates don't arrive when they are supposed to come? What happens?
If your cards/ certificates don't arrive when they are supposed to, please call the toll free number (1-866-669-CCSO)
to report this and your cards/ certificates will be deactivated and reissued immediately. |